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SHIPPING POLICY

  1. Order Processing

    • Orders placed on the Neya website are typically processed within 1-3 business days, excluding weekends and holidays.

    • Once your order has been processed, you will receive a confirmation email with tracking information.

  2. Shipping Methods

    • Neya offers standard shipping and expedited shipping options for domestic and international orders.

    • Standard shipping typically takes 5-7 business days for domestic orders and 7-14 business days for international orders.

    • Expedited shipping options, including express and priority shipping, are available for faster delivery.

  3. Shipping Rates

    • Shipping rates are calculated based on the shipping method selected, the destination country, and the weight of the package.

    • Shipping rates will be displayed at checkout before completing your purchase.

  4. Shipping Restrictions

    • Some products may be subject to shipping restrictions based on destination country regulations.

    • Neya does not ship to P.O. boxes or military addresses.

  5. Delivery Times

    • Estimated delivery times are provided for each shipping method at checkout and are based on the carrier's delivery schedule.

    • Please note that delivery times may vary depending on the shipping destination and any unforeseen delays caused by customs or other factors beyond our control.

  6. Order Tracking

    • Once your order has been shipped, you will receive a tracking number via email to track the status of your package.

    • You can also track your order by logging into your Neya account and viewing your order history.

  7. Shipping Updates

    • Neya will provide updates on the status of your order via email, including confirmation of shipment and delivery notifications.

  8. Lost or Damaged Shipments

    • In the event that your package is lost or damaged during transit, please contact us immediately so that we can assist you in resolving the issue.

    • Neya is not responsible for any lost or damaged shipments once they have been transferred to the carrier for delivery.

  9. Contact Information

    • If you have any questions or concerns about our shipping policy, please contact us at hello@neya.co.in . 

      By placing an order on the Neya website, you acknowledge that you have read, understood, and agreed to our shipping policy.

       

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